Customer Intimacy: Pick Your Partners, Shape Your Culture, Win TogetherOffers ideas for establishing and maintaining close customer relationships, creating innovative and optimal bonds, and avoiding customer service errors to maximize profits

bad luck and fate finally reunite them against all the odds

Their stories intertwined with those they were reading—Pride and Prejudice

'[One of] the wonder women of our emergency services' Glamour

Surrounded by friends

Many of us respond to the pressures of life by turning inward and ignoring problems

indomitable voice of Lucy Barton

The sixth book in the classic Martin Beck detective series from the 1960s - the novels that shaped the future of Scandinavian crime writing

and expertly crafted―you’ll finish each one gasping for air

This exotic spiritual odyssey is a rare combination of truth

Istanbul survived the Second World War as a magnet for refugees and spies

For Precious Jones

adding more history and updating each hole with additional stories of greatness and tales of woe